Pro-Active Notification to Customers – Sage Software
Contributed by: Sage Software Sage Software BusinessWorks customers are a very diverse group: many have daily access to the Internet, while others have limited or no access to web-based services. For...
View ArticleStrategies for Effective Partner Management
Many service organizations today depend on outside vendors and partners to carry out their service delivery activities. The decision to use partners for service delivery activities can be influenced by...
View ArticleTransition to Support Process
When your implementation team completes an installation, how does the customer learn about support and its role in enabling them to achieve the value from their new system? Too often the turnover...
View ArticleSometimes it’s Better to Let Customers Hold for Service
In response to this mounting pressure on service levels, it is tempting to introduce call diversion methods to reduce hold times. These include routing customers to voicemail, routing customer to...
View ArticleStrategies for Effective Partner Management
Many service organizations today depend on outside vendors and partners to carry out their service delivery activities. The decision to use partners for service delivery activities can be influenced by...
View ArticleStrategies for Effective Partner Management
Many service organizations today depend on outside vendors and partners to carry out their service delivery activities. The decision to use partners for service delivery activities can be influenced by...
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